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  1. CORE Help Center
  2. Using CORE
  3. Billing
  4. Troubleshooting

Troubleshooting

  • General
  • Invoices
  • Payments
  • Retainers
  • Credit Memos
  • Statements
General Invoices Payments Retainers Credit Memos Statements
  • Error: An unexpected error occurred. (type=Server status=CON0P)
  • Error: Cannot perform action as the value is too large to fit
  • Time for email sent is incorrect
  • Incorrect bill rates due to fee schedule error
  • Fee schedule is not pulling correct rates when billing
  • View All
  • Time entries logged against a sub-phase are not pulled during billing
  • Recalculating net bill has no effect
  • Invoicing with tax (GST)
  • User sees US dollar symbol on invoices
  • Invoice line items with small amounts
  • View All
  • Selecting wrong project while entering payment
  • Why can't I delete payments?
  • Adding payments to completed projects
  • Specifying account for write-off and credit payments
  • Why can't I auto apply payments to invoices?
  • View All
  • Invoice retainer summary is incorrect
  • Project retainers display incorrect balances
  • Unapplied retainers and open invoices
  • Different retainer balance in the Clients and Retainers screens
  • Negative retainer amount on invoices
  • View All
  • Can't add credit memos to projects
  • Issuing credit notes to clients
  • Applying credit memos to invoices
  • Use remaining credit for other projects
  • Why are credit memos posting to A/P?
  • Statement keeps doubling the invoice
  • Client statements for period excluding today

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