User set up a message to appear on emailed invoices; however, it is not happening.
To solve this issue, do the following:
- Clear out the current settings in the Global Settings > Email Settings screen on the Invoice tab, and then save the settings.
- Preview an invoice email to confirm that it’s blank.
- Go back to Global Settings > Email Settings and re-enter the information you want to display on the invoices, and then save the settings.
- Now preview the invoice email again to confirm that the new settings have applied.
If this doesn't work, turn off the 'Allow User Preferences to override these email settings' option in Global Settings > Email Settings. It is possible that you have different settings for emails specified in User Preferences.