Cannot find retainers when applying payments

User created retainers from the Retainers screen, but cannot find them in the retainer balance when applying payments on invoices.

This is because from the Retainers screen you can only request retainers from the client. This creates retainer invoices that you can send to the clients. You still have to receive and record the payment for these retainers before you can use them on invoices. Check CORE Help Center for details.

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