User is trying to reconcile an account, but can't see all the transactions in the list.
If you are in the middle of reconciling your account and notice that certain transactions are missing on the Account Reconciliations screen, here are the possibilities and steps you can follow to troubleshoot:
- If you don’t want to unclear the transactions that you already cleared in Account Reconciliations, then select the Reconcile Later button. Check the Core Help for details.
- Based on the type of transactions that are missing, go to that screen to see if the transaction is actually there (i.e., Checks, Bill Payments, General Journal, Deposits, etc.). Also, check its amount to see if it matches the missing transaction amount.
- If the source transaction came from the Cloud Feeds screen, make sure that the transactions in question have been downloaded and added to Core. Check the Core Help for details.