What are the different transaction statuses for BQE ePayments?

Below are some of the transaction statuses for BQE ePayments and what they mean: 

  • Approved - The payment submitted by the merchant was authorized by the issuing bank, confirming the availability of the funds, in addition to validating the cardholder’s submitted information. The funds related to an approved transaction are not sent to the BQE ePayments account until the payment is fully captured and settled as part of the merchant’s daily batch.

  • Captured - This means an approved payment was sent to the processing bank as part of their daily batch to begin the process of transferring funds from the cardholder to the BQE ePayments account.

  • Settled - This indicates that the process of transferring funds between the cardholder and the BQE ePayments account is now completed, and the money is now part of the merchant’s Available Balance.

  • Failed - This status indicates that the attempted transaction failed authorization by the cardholder’s bank, and thus, the payment is invalid and will not be captured or settled.

  • Canceled - While a payment is still within the Approved status, a merchant can reverse it by cancelling the transaction. Canceling a payment removes the approved transaction from their daily batch, and thus, it isn’t sent to the processing bank and the money isn’t withdrawn from the cardholder nor transferred to the BQE ePayments account.
    Because the payment was already authorized and canceling a transaction doesn’t reverse the authorization, a merchant can cancel a payment, but then re-add it to their batch if the situation changes within 24 hours of the transaction being submitted.

  • Voided The second option for reversing an approved payment is to void the transaction. Voiding a transaction reverses the existing authorization, and thus, it is a permanent action. When voided, a payment cannot be re-added to the merchant’s batch at any point.

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