User receives an error when attempting to log in to BQE CORE using single sign-on (SSO).
This happens when the email address used for SSO does not match the email address on the user account in CORE. If the employee is linked to a user account with an outdated or incorrect email address, CORE cannot authenticate the login through SSO.
To resolve this issue, update the user account so the employee is linked to a user with the correct email address. This might require deleting the old user account and creating or linking a new user account with the correct email. After the update, the user should be able to log in through SSO successfully. If the issue persists, clear the browser cache and try again.