How do you support service pack upgrades? What is your SA related to security patches?

We at BQE follow a robust patch management policy. As soon the patches are available from the vendors, we push the patch updates to QA systems. After the QA system tests are passed, we deploy patch updates to the Sandbox systems. When the testing gets passed on Sandbox, we deploy the updates on the production server. You can read our SaaS Agreement and other agreements on our Legal web page.