User is trying to create an invoice, but some time entries are being skipped and not included in the billing. It seems that the missing time entries were previously invoiced, but on reversing the invoice, they were not unmarked as billed.
To resolve this, you need to visit the Time and Expense Reviewer screen and mark these entries as un-billed. To do so:
- Open the Time & Expense Reviewer screen from the main menu > Time & Expenses.
- Using the Filters panel, filter the time entries by the relevant project.
- Add another filter to specify Bill Status as 'Billed' from the drop-down.
- Select the time entries that were mistakenly marked as billed and then click Actions > Mark Unbilled.