ePayments are delayed and amount received is less

User noticed that when a client pays for an invoice using BQE ePayments, the payment is not reflected immediately in the bank account. There is some delay and when it finally reflects in the bank account, the amount received does not match what was billed on the invoice.

Standard processing times for BQE ePayments are 2-4 days for credit cards and 3-5 days for ACH. Credit card transactions will settle faster than ACH. For all new accounts, there is a 5-day security delay added to the transaction. This is a safety measure to prevent any fraudulent activities. As a result, it will take 10-12 days to get the funds into your account for the first deposit, taking the weekends into consideration. Check CORE Help Center for details.

The amount received does not match the invoice because of a processing fee. However, you can choose to pass on the processing fee to your clients so that you can recover the invoiced amount in full. Check CORE Help Center for details.

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