User is not able to make a call to BQE Support from within the app using the Touch 2 Talk option because of the enforced firewall policies and would like to whitelist IP addresses used in this process.
BQE uses the Twilio service to process the support web calls from the Core application. The IP addresses Twilio uses are highly dynamic and spread across a very large range, making it impractical to allow or deny permissions based on IPs. Instead, it is recommended to allow all outbound HTTPS traffic to any *.twilio.com subdomain. To learn more about Twilio IP addresses and endpoints, please check: