BQE Core Support
Articles
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Prevent billing of parent projects
If you want the parent project of your phased projects to be inaccessible for billing and only bill the project phases, you can set the Type for the parent project as Main in the Projects > General...
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Client name shows up in Create Batch Invoice
If you see projects combined for billing under the client's name in the Create Batch Invoice screen, it is because you have set the project rule Send as joint invoice for the projects. If you do no...
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Email settings for outgoing emails
Core is not using the Global Settings > Email Settings for outgoing emails. This can happen if you have checked the option Allow User Preferences to override these email settings in Global Settings...
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Why are the PTO info bars blank?
The info bars in the Personal Time Off Requests screen show the data of the currently logged-in user for the current year. If you do not have any data for the current year, they do not show any dat...
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Removing taxes from invoices
User created invoices for a project phase, but does not want any taxes to apply to them. Your invoices show the taxes because you have added them at the project level in Projects > General > Billin...
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Client name does not export
User is trying to export the list of clients as a .CSV file, but the exported file does not contain the client names. The More > Export as CSV option only exports a limited number of fields for the...
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Phased invoice does not include expenses in Current Amount
When using the Phased Invoice with Expenses invoice template for phased projects with a fixed contract, the invoice does not include expenses in the Current Amount column at the top. It only lists ...
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Why are my checks printing blank?
If you are trying to print checks but get a blank output even though all looks good in the preview mode, it could be an issue with your printer. Ask your IT administrator to take a look. You might ...