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BQE Core Support

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Recent activity by BQE Core Support
  • Why are the PTO info bars blank?

    The info bars in the Personal Time Off Requests screen show the data of the currently logged-in user for the current year. If you do not have any data for the current year, they do not show any dat...

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  • Removing taxes from invoices

    User created invoices for a project phase, but does not want any taxes to apply to them. Your invoices show the taxes because you have added them at the project level in Projects > General > Billin...

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  • Client name does not export

    User is trying to export the list of clients as a .CSV file, but the exported file does not contain the client names. The More > Export as CSV option only exports a limited number of fields for the...

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  • Phased invoice does not include expenses in Current Amount

    When using the Phased Invoice with Expenses invoice template for phased projects with a fixed contract, the invoice does not include expenses in the Current Amount column at the top. It only lists ...

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  • Why are my checks printing blank?

    If you are trying to print checks but get a blank output even though all looks good in the preview mode, it could be an issue with your printer. Ask your IT administrator to take a look. You might ...

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  • Customizing retainer invoice numbers

    If you want your retainer invoices to have an invoice number sequence that is different from the default sequence, you can set that in Global Settings > Billing under Retainer Invoice #. You can sp...

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  • Changing Core account linked to Cloud Feeds

    If you want to change the Core account linked to your Cloud Feeds so that you can add or match the transactions against another account, follow these steps: Create the new Bank Account in Core tha...

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  • Time and Expense user cannot see reports

    If you have the Time & Expense subscription package, you get access to a limited number of reports. Check out this article for details: Core reports by subscription packages. However, the default T...

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  • Copying blank project assignments

    User wants to know why the existing project assignments don't clear out when copying assignments from a project with no assignments? Although the Copy Assignments feature allows you to add assignme...

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  • Cannot create recurring checks

    User is trying to create a recurring check, but cannot as the Source Check drop-down is empty. This can happen if the Payee you selected does not have any associated checks that you can use as the ...

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