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Core Help Center

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Recent activity by Core Help Center
  • What Android version is Core Mobile compatible with?

    We do not support devices running on Android versions below 5.0. If you have a device that runs on an older version than 5.0, you will get a message saying,”Your device is not compatible with this ...

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  • Unable to rename system accounts

    User is trying to rename an account in Chart of Accounts to fix a spelling error, but cannot do so and gets the following error message: You cannot change the details of system accounts. This happe...

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  • What values show under Other Tasks in Forecasting?

    If you create time entries from activities that you did not allocate to an employee for a project, the hours (or amounts) from these entries are displayed in the Other Tasks row if they fall in the...

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  • Undo receiving items

    User received an item on a purchase order (PO) by mistake and wants to undo it. If you want to undo the receiving of an item on a purchase order or even reduce the quantity received, you can do tha...

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  • Can I change default email messages?

    Yes, this can be changed under the company menu > Settings > Global Settings. Under Email Settings, you can edit or set the default messages to be included when emailing invoices, statements, repor...

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  • Can I re-assign to-dos to employee groups?

    Yes, this can be done from the details view of a to-do from the To-Dos screen. Select the employee group from the Assigned To drop-down instead of an individual and click Save when done.

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  • Tracking time and expense with Core Mobile

    Tips to Track Time and Expense Effortlessly with Core Mobile

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  • Cannot see client contact details in Invoice Collections

    User cannot see the client's contact details like name, email address, phone, etc. when opening the detail view of an invoice in the Invoice Collections screen. All these fields appear blank. This ...

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  • Expense entries show unusual markup

    User is trying to bill out some expenses on a project, but the charge amount is incorrect due to unusual markups showing against the expenses. This can happen if you previously billed the expense e...

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  • Unable to create checks due to project assignment

    User is trying to create a check to pay a vendor, but on clicking Save, the following error message appears: Project assignment does not allow this operation. This can happen if you have selected a...

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