User wants to print a retainer receipt, but is unable to do so.
To print a retainer receipt:
- Open the Payments screen from the main menu > Billing > Payments.
- In the list view, apply the 'Retainer Payment' filter to the list from the Filters panel.
- Now click More > View Reports.
- Select Payment Receipt from the Report List dialog. It opens in the viewer.
- Preview the retainer payments. You can then choose to export or print it from there.