User is trying to create a new activity item in Core, but the relevant income account is not listed in the drop-down.
It is possible that the income account you want to use has an Inactive status. Inactive accounts do not show up in the drop-down lists. To select the income account for an activity item, you first need to make sure that it has an Active status. To do so, follow these steps:
- Go to the Chart of Accounts screen and click on the income account you want to use.
- In the Edit Account screen, make sure the field Status is set to Active.
- Click Save.
This income account should now be visible when creating new activity items.