Handling ePayment refunds in CORE

As of now, if the online payments on your invoices are refunded for some reason, CORE does not automatically reflect that. In such cases, you need to delete or void the payments created automatically by the online payments. As CORE also creates an automatic deposit for the payment, you also need to delete the deposit. Follow these steps:

  1. Find the deposit associated with the online payment in the Deposits screen and delete it by clicking on its row-action menu and selecting Delete.
  2. Now delete (or preferably void) the payment associated with the online payment from the Payments screen. Voiding the payment keeps a record of it. Check CORE Help Center for details
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