When sending emails from Core, your recipients might receive those emails from a firstname.lastname@example.org address instead of your actual email ID (see below). Such email@example.com emails might be mistaken for junk mail or spam.
The reason for this is that when sending emails from Core, there are two email addresses included with the message:
- The sender's 'From' address, which is firstname.lastname@example.org: This email address is the one the recipient sees when opening the email.
- The 'Mail From' address, which is configured in Core: This email address is seen by the recipient, your client, when replying to your email or when checking the message header. This comes from your Email Settings in Global Settings or User Preferences in Core.
Note: The client's email address is displayed correctly in all cases.
We have designed Core this way to simplify the email configuration process and at the same time authenticate the emails to comply with Domain-based Message Authentication, Reporting and Conformance (DMARC) through DomainKeys Identified Mail (DKIM).
You can white list the @bqe.com domain or the actual email ID: email@example.com to prevent such emails from going into the Junk or Spam folders. You can also add your own email address in the CC or BCC fields to keep track of all outgoing emails.
Note: You should also white list the actual email address of the Core user because at times the emails can have that address in the From field.